What is Booking prepayment?
Beginning in January 2024, a new reservation policy will require an advance payment to secure your booking. Within 72 hours of the property owner approving your reservation, you must pay a portion (typically one-third) of the total first month’s rent, with the exact amount confirmed by the owner. The remaining balance for the first month’s rent will be due upon arrival and should be paid directly to the owner. Please note that this prepayment is not considered a security deposit.
For example, if your monthly rent is $600 USD, your prepayment will be $200 USD (one-third of the rent). Once this payment is made, your reservation will be officially confirmed. Be sure to contact the property owner directly for specific payment instructions.
How to make the booking pre-payment transfer?
After your reservation is approved by the property owner, you may ask your owner´s contact information to the Housing Assistant. At this point, you must promptly request the owner’s bank details to complete the pre-payment within 72 hours after being confirmed. Failure to make the payment within this timeframe will result in the cancellation of your reservation. Once the pre-payment is made, be sure to send the owner a copy of the payment receipt for confirmation. Note: The housing platform does not handle or process payments of any kind.
Is booking pre-payment required for all UPEACE facilities?
No, not all owners require a prepayment. To determine whether pre-payment is necessary, check the property description or booking policies. This section will clearly indicate if pre-payment is needed. If pre-payment is NOT required, you can make your first payment upon arrival. However, if pre-payment IS required, you must complete it within 72 hours, starting from the time your reservation is confirmed by the owner and in order to secure your accommodation.
Is the prepayment refundable?
NO, the pre-payment is non-refundable and non-transferable.
What happens if I need to change my arrival date, will I lose the pre-payment?
If your reservation has been confirmed and the pre-payment made within the designated 72 hours window, the property owner may offer a “grace period” for your arrival, typically ranging from 7 to 10 days after your original booking date. Should any circumstances arise that require you to request an extension or adjust your arrival date, you must communicate and negotiate this directly with your landlord.